SHIPPING & DELIVERY

All products are shipped discreetly in a brown box with no indication of the contents. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the doorstep or with neighbours.

Country

Service

Time for delivery

Cost

Weight Limit

AustraliaRoyal Mail International Airsure3 – 7 DAYS£14.991kg
AustraliaRoyal Mail International Airsure3 – 7 DAYS£24.992kg
AustraliaDPD International Classic2 – 5 DAYS£59.995kg
AustraliaDPD International Classic2 – 5 DAYS£74.9910kg
AustraliaDPD International Classic2 – 5 DAYS£99.9920kg
AustraliaDPD International Classic2 – 5 DAYS£124.9930kg
Canada/USARoyal Mail International Airsure3 – 7 DAYS£14.991kg
Canada/USARoyal Mail International Airsure3 – 7 DAYS£19.992kg
Canada/USADPD International Classic2 – 5 DAYS£39.995kg
Canada/USADPD International Classic2 – 5 DAYS£49.9910kg
Canada/USADPD International Classic2 – 5 DAYS£74.9920kg
Canada/USADPD International Classic2 – 5 DAYS£99.9930kg
EuropeRoyal Mail International Airsure3 – 5 DAYS£9.991kg
EuropeRoyal Mail International Airsure3 – 5 DAYS£14.992kg
United KingdomRoyal Mail Tracked482 – 3 Working Days£3.992kg
United KingdomRoyal Mail Tracked241 – 2 Working Days£5.992kg
United KingdomDPD Weekend Shipping1 Working Day£9.9930kg

UK: Goods are dispatched by the choice you select during checkout.

Royal Mail: If you are not in when the parcel arrives, they will keep it at their local depot for 7 days, enabling you to pick it up. After 7 days, the parcel will return to us.

DPD Courier: If you are not in when the parcel arrives, they will keep it at their local depot for 5 days, enabling you to pick it up. After 5 days, the parcel will return to us.

Southern Ireland: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg, then goods are sent via DPD Courier International.

Europe: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg, then goods are sent via DPD Courier International.

Rest of World: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg, then goods are sent via DPD Courier International. Delivery charges are based on the weight of the order and calculated during checkout.

BFPO (British Forces Post Office): Goods are dispatched by Royal Mail Recorded delivery.

Duties and Taxes: The buyer is liable for all duties, taxes or clearance charges at the destination country.

Customs: It is the buyer’s responsibility to determine the legalities of importing any of the products from Olivia’s website before purchase. All international parcels may be subject to customs searches. It is imperative that you check with your local laws to ensure what you are ordering is legal to bring into your Country or Territory. Items seized by customs will not be replaced or refunded.

Delivery Address: Once an item is dispatched from the warehouse, delivery address details cannot be changed or altered.